If you have any questions or comments about this Terms and Conditions or if you would like us to update the information we have about you or your preferences, please contact us by email at

    subway.feedback@subway.co.id or come to our office at Sahid Sudirman Center 27th Floor, Jl. Jend. Sudirman Kav. 86. Jakarta – 10220.

Consumer Complaint Service

If any customer has any complaints that they would like to raise to the authority, Republic of Indonesia’s Ministry of Trade provides complaint services below:

Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia

WhatsApp: 0853-1111-1010

Email: contact.us@kemendag.go.id